Return & Refund Policy

Thanks for your support on purchasing MAF Merchandise.

The proceed from the sale will be channelled to our Treatment, Care and Support Programme for People Living with HIV.

If you are not entirely satisfied with your purchase, we are here to help.

1Return
You have 7 calendar days to return an item from the date you receive it. To be eligible for return, your item must be unused and in the same condition that you receive it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase
2Refunds
Once we receive your item, we will inspect it and notify you that we have receive your returned items. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will received the credit within a certain amount of days, depending on your card issuer’s policies.
3Shipping
You will be responsible for paying your own shipping cost for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4Contact Us
If you have any questions on how to return your item to us, contact us: +603.40474222/afiq@mac.org.my